Home visits are usually done after morning surgery, about lunchtime. Please request all routine home visits between 8:30am and 10:30am, Monday to Friday. Requests for home visits outside this time should be for urgent visits only. Please give the receptionist as much information as possible so that the doctor can prioritise the visits according to urgency. Please let the receptionist know how the doctor can gain entry if the person the doctor is visiting cannot get to the door (e.g. door code, neighbour has key etc.)
Please note that visits should be requested for the housebound only. If you are able to get to the surgery, then please make an appointment. The doctor will be able to use his / her time more efficiently if visits are kept to a minimum. Please note that a lack of transport is NOT a valid reason for requesting a visit.
The practice covers from 8:00am to 7:00pm every week day at one of the two surgeries. If you need to see a doctor when the surgery you usually attend is closed, then you may have to travel to either the main or branch surgery, depending on which one is covering until 7:00pm. This should be for emergencies only. If your complaint or enquiry is not urgent, then please wait until your usual surgery is open.
When both surgeries are closed then a deputising service attends emergencies. When the surgery is closed, then please telephone the usual surgery number, and your call will be automatically transferred to the deputising service. You will then be given advice, asked to attend one of their surgeries in St. Helens or Haydock, or a doctor will visit you. This service should be used in emergencies only. Our out of hours care is provided by St. Helens Rota. Their website is sthelensrota.com
Alternatively you may call at the NHS Walk In Centre in Bickerstaff Street, St. Helens (open 7am - 10pm Monday - Saturday & 9am - 10pm Sunday; Tel (01744) 627400), or the Concourse, Skelmersdale. Or you may call NHS 111
Billinge Medical Practice
58 Church Street