Practice Information

Compliments, Suggestions & Complaints

 

The practice aims to provide a friendly, efficient and good quality service to all our patients. If you feel any aspect of our service is good then please left us know! Similarly if any aspect of our service can be improved then please make your suggestions.

 

Whilst every effort is made to provide you with good care, we realise we may on occasion, inadvertently, fall short of the standard you may expect. If you with these issues to be addressed then please contact, in writing Ms. K. Almond, our practice administrator, who will be pleased to assist you.

 

 

 

Patient Responsibility

 

Whilst the practice will endeavour to provide you with the best service we can, given the resources available, we trust our patients will use these resources sensibly and responsibly. If you make an appointment, or we make you an appointment with a third party (e.g. the hospital) at your request, we expect you to keep it or cancel it in good time.  We expect you to travel to the surgery to see the doctor unless you are genuinely unable to (lack of transport is NOT a valid excuse). We expect you only to use out of hours services in emergencies. If your problem can wait, please contact us during normal surgery hours.

 

We expect that our patients will treat all our staff and other patients with respect at all times. Any physical or verbal abuse will not be tolerated in any way. The practice fully supports the NHS zero tolerance policy on these matters. The practice reserves the right to have any patient betraying our trust in these ways removed from our list, and they will be expected to find another GP Practice

 

 

 

 

Download the Practice Based Complaints Procedure
Practice_Based_ Complaints_Procedure.pdf
Adobe Acrobat document [575.9 KB]

How to contact us

Billinge Medical Practice

The Surgery

Recreation Drive 
Billinge

Wigan

WN5 7LY

 

Phone

01744 892205

 

Also at

Orrell Surgery

58 Church Street

Orrell

Wigan

WN5 8TQ

 

Phone

01695 622982

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Billinge Medical Practice