What type of appointments we offer:

• Please use our website for e-consults and other queries
• Once your request has been triaged, you may be signposted to other Clinicians who form part of the Practice Team, i.e. Advanced Nurse Practitioner (ANP); Practice Nurse; Pharmacist; Frailty Team; Musculoskeletal Practitioner; Mental Health Practitioner; Social Prescriber; Nurse Associate; Health Care Assistant
• Right Person, Right Place, Right Time – for some minor ailments you can seek help from the Chemist / Over the Counter Medication / Self Help

When to use e-consults/Website (48 hour turn around)

• Routine Health Problems

How Do I Make an Appointment?

To make an appointment please visit our consulting room. 

Appointments are available throughout the day from 08:00 to the evening, latest at 18:20. Saturday morning appointments are available and alternate between the Billinge and Orrel surgeries.. Please ask our receptionists for details.

Doctor’s appointments can only be booked up to one week in advance, by phone or in person. This is to keep the number of patients not turning up to their appointments to a minimum. Some appointments can be booked up to 3 weeks in advance using the online booking system. If you need to see the doctor urgently, then please telephone the surgery before 10:30 so that you can be allocated an emergency appointment. Early morning and evening appointments are intended for people who work. Please do not book these appointments if you can attend during the normal working day.

Please make every effort to attend your appointment on time. Whilst we make every effort to see patients at their appointment time, it is often difficult to do so, as some patients need longer than their allocated time, or the doctor / nurse may need to attend an emergency. We would appreciate your patience in these circumstances.

Cancellations

If you no longer need your appointment, please cancel it in good time so that someone else may be seen in your place. You can do this online or by calling the surgery.

Telephone Calls

The reception staff are available to answer telephone calls during normal working hours. If your enquiry is routine, then please try to telephone during the afternoon when the telephones are not so busy. All enquiries about results etc. should be made in the afternoon. Please note we do not accept prescription requests over the telephone (unless you are housebound).

If you wish to leave a message for a doctor or nurse or for advice, then please telephone before 10:30. The reception staff will need to know brief details about the nature of your call so that the urgency of your call may be judged, and the doctor and nurse has the relevant information at hand e.g hospital letter. The doctor or nurse may telephone you back at a convenient time, or you may be asked to ring back to collect a message. When you speak to a receptionist, please ensure that your contact details are up to date.

Please note that your telephone call with the reception staff may be recorded for training purposes only.